FAQs

Frequently Asked Questions

General FAQ

  • What is e-Doctor?

    e-Doctor is an online telehealth service connecting you to Australian Specialist GPs from the comfort of your home or anywhere you choose. 

  • Why choose e-Doctor?

    ● We are a team of fully accredited Australian Specialist General Practitioners (FRACGP) so you can be guaranteed safe, specialised and high-quality care
    ● Easy and convenient access to healthcare anywhere anytime
    ● Secure and Confidential storage of personal and medical information

  • Who can access e-Doctor services?

    ● Anyone in Australia, above 18 years old including international students, overseas visitors, tourists, working visa holders

  • Do I need private health insurance to access e-Doctor?

    No, you do not need to have private health insurance to access our services.

  • Are the medical telehealth services provided by e-Doctor covered by Medicare?

    No. e-Doctor is a fully private telehealth service so you will not be able to claim a rebate from Medicare.

  • How long till a Doctor responds?

    Our team of doctors always aim to review and respond to consultation orders within 24 hours

  • What happens after I pay for the service?

    After completing your payment for the service, our team will promptly process your consultation order. A doctor will then review your responses and take appropriate action within 24 hours. Please remember to check your spam/junk folder too.

  • What does my order status mean?

    Awaiting Doctor Review - We have received your order and a Doctor will review your consultation order.
    Awaiting Patient Action - You have been issued an Assessment link or Pathology form via email/account requiring your attention.
    Pending Telehealth Appointment -A Doctor would like to discuss your consultation order with you via a brief phone consultation and has sent an invitation to schedule a Telehealth appointment. Please book your appointment using the calendar invitation link that will be sent to your registered email.
    Results/Scripts/Certificates Available - Your results/reports/scripts are ready and will be sent to your provided registered email.

  • Can I cancel or edit my order after I have paid for the service?

    Unfortunately, we do not accept order cancellations and do not offer refunds for our telehealth services. Please check all details carefully before submitting your order.
    Please contact us at support@e-doctor.au as soon as possible if there were any mistakes in the details submitted that need correction

  • Do I still need a regular GP?

    While our service offers valuable convenience, we strongly recommend patients to maintain an ongoing relationship with their regular GPs. Our platform is not intended to replace the importance of a therapeutic connection with a primary healthcare provider (GP).

  • Can I request for imaging/scans?

    Unfortunately our team is unable to provide this service, and recommend that you see your local GP, as such decisions require a comprehensive clinical examination to determine the most suitable imaging modality for your specific needs.

  • What is the ‘Medical Blog’ page?

    This is where we share the latest health information, aiming to inspire happier and healthier living among our valued patients.

  • What is the ‘Messages’ Inbox for?

    The Message Inbox can be found under "Account" and is where you will be sent:
    ● Assessment links (E.g. ADHD/Autism Assessments)
    ● Calendar invites to book telehealth appointments with our Doctors

    Please note that the Message Inbox is not monitored. If you would like to reach out to the team, please email us at: support@e-doctor.au

Results FAQ

  • When will I get results from my assessments or pathology tests?

    ● Assessment results will be sent to your registered email within 24 hours of completing your assessments once our doctors have reviewed them.
    ● Pathology results are typically ready within 3 to 7 business days. Once finalised, our Doctors will review and promptly send them, along with a summary, to your registered email.

  • What happens if there are abnormal results?

    ●Please refer to the Doctor Recommendations provided in the results summary that will be sent to you. Additionally, we encourage you to discuss these findings with your local GP/healthcare provider.

Online Scripts FAQ

  • Will my scripts from e-Doctor be subsidised by PBS?

    Yes - if the medication prescribed is PBS-listed and you have a medicare card, you will receive the PBS subsidy for your medication. Some medications are not PBS-listed and will incur the full private cost. You can however, claim private scripts on your private health insurance.

  • Am I guaranteed a prescription from e-Doctor?

    Prescriptions will only be issued if assessed to be appropriate by our specialist GPs. Your health and safety is of utmost importance and our medical team will ensure that what we prescribe is safe for you.

  • Can I get Schedule 8 or Schedule 4D medications from e-Doctor?

    No, our specialist GP team does not prescribe any Schedule 8 (S8) medications and other drugs of addiction/dependence (Schedule 4D). If you do request S8/S4D medications, our team will cancel the order and will issue you a refund.

  • Do I get any repeats on prescriptions?

    Our doctors typically prescribe a one-month supply of the requested medication.

  • How can I get my script?

    ● After your script request order has been processed, you will receive a confirmation notification and will be contacted by one of our doctors to discuss if the medication requested is appropriate for you, with your information provided.
    ● Your script will be sent via secure E-script to your registered email or your mobile phone via SMS if you have a Medicare card or Individual Healthcare Identifier (IHI) - How do I get an IHI?
    ● If you do not have a medicare card or IHI, we can send a scanned copy of the actual paper script to your pharmacy of choice, and will post the original script to them. Please note that there will be an additional postage fee associated with this.

  • Can I get my medication delivered by e-Doctor?

    No, we do not offer medication delivery services. Most pharmacies offers a local delivery service. We are able to send your script to your local pharmacy of choice if you prefer that over an e-script. (Please have your local pharmacy details ready).

Medical Certificates & Specialist Referral FAQ

  • How will I receive my Medical Certificate/Specialist Referral?

    You will receive your medical certificate/specialist referral letter via your registered email. You will also be able to download a copy of the certificate/referral letter from your portal: Log into your e-Doctor account and navigate to the "Orders" section. Click on the relevant consultation order number, then look under "Order Contents". Your certificate/referral letter should be available as a downloadable PDF file directly beneath the item ordered.

ADHD Assessment FAQs

  • Is this ADHD screening recognised?

    Yes. This assessment is based on WHO and DSM-5 criteria for ADHD in adults, and was developed by recognised clinical psychologists and is best used in conjunction with a specialist Psychiatrist clinical evaluation for diagnostic confirmation of ADHD

  • Can I get ADHD medications from e-Doctor?

    Unfortunately, our ADHD assessment service only provides a screening assessment. You will need to see a Specialist Psychiatrist or Neurologist for ADHD medication prescription.

Weight Loss Service FAQs

  • How can I achieve the best outcome for weight loss apart from medications?

    Nutrition:
    ● Eating a healthy, balanced diet with wholesome foods
    ● Reducing intake of processed foods
    ● Reducing alcohol intake
    ● Reducing intake of sugar
    Exercise:
    ● Having regular physical activities (at least 30 minutes per day for 5 days per week)
    Mental Health:
    ● Practise mindfulness regularly
    ● Improve stress management to reduce poor eating habits

Acne service FAQs

  • What type of medications does e-Doctor prescribe for Acne treatment?

    ● Our Specialist GP team can prescribe a range of medications including but not limited to
    ● Topical creams including prescription retinoids
    ● Oral anti-inflammatories
    ● Unfortunately, some medications like oral retinoids will only be accessible through a Specialist Dermatologist. After your acne consult, we will inform you if you require further input from a Specialist Dermatologist. You can request a Specialist Referral from e-Doctor to a local dermatologist.

Fertility Testing FAQ

  • What is the Fertility Testing service?

    Our Fertility testing service helps to assess an individual’s fertility and includes:
    ● A clinical questionnaire
    ● A panel of blood tests that includes reproductive hormone levels 
    ● Semen analysis for males

  • Who is the fertility test recommended for?

    Fertility testing is recommended for anyone who:
    I. Have tried to conceive for at least 12 months without success
    II. Above 35 years who have tried to conceive for at least 6 months without success
    III. Anyone who would like to have their fertility tested prior to embarking on assisted reproductive technology(ART) such as In-vitro fertilisation (IVF)

  • How can we undergo fertility testing as a couple?

    Each individual will need to log into their own registered accounts with e-Doctor and order the appropriate fertility testing service separately in order to be covered by Medicare for pathology testing

  • What is an Anti-Mullerian Hormone test (AMH)?

    I. Anti-Mullerian Hormone (AMH) is a hormone secreted by cells in developing follicles which is a good indicator for ovarian reserve
    II. AMH is NOT an indicator for egg quality
    III. AMH costs about $90 (price might differ between each pathology laboratory)
    IV. AMH cost is NOT covered by Medicare

  • Are the tests covered by Medicare?

    ● Most of the tests will be covered by Medicare
    ● Some tests such as AMH are not covered by Medicare and will incur a private fee, hence it is an optional test that you can choose not to have

  • How and when will I get the results?

    We typically receive pathology results within 3-7 business days. Once our doctors review your results, they will be made available for download from your e-Doctor account.

  • What happens if there are abnormal results?

    ● If your results are flagged as abnormal, you will receive an invitation to book in for a Telehealth consult appointment with one of our doctors to discuss the results
    ● If you prefer, you can choose to take your results to your regular/local GP for further discussion

  • Can I see a Fertility Specialist after taking this test?

    ● Yes. We offer a Specialist Referral service in e-Doctor, and will forward your fertility test results along with the referral to your preferred fertility specialist.
    ● Please note that Fertility Specialists will require the names of BOTH partners in the referral-> this is to ensure you are both eligible for Medicare rebates. Please remember to include your partner’s full name when answering the clinical questionnaire.

Autism Assessment FAQ

  • What is the Autism assessment service?

    ● This is an online comprehensive psychometric assessment that is used to help diagnose Autism Spectrum Disorder in neurodiverse individuals.
    ●  Please note: This particular assessment tests for ‘higher functioning’ autism spectrum disorders in adults over 18 years of age.

  • What is Autism?

    Autism is a complex neurological condition that affects how a person thinks, feels, interacts with others, and experiences their environment. It manifests itself differently in each individual, leading to a diverse spectrum of experiences and abilities

  • What signs or behaviours might indicate that someone should undergo an Autism Assessment?

    ●Autism Spectrum Disorder is characterised by challenges in social communication and behaviour.
    ● Signs may include difficulties in making eye contact, limited verbal communication, repetitive behaviours, intense interests, and challenges in understanding and expressing emotions.
    ● If you struggle with the above challenges and behaviours, an autism assessment may be beneficial.

  • How long does the autism assessment process take, and when will I receive the results?


    ● The duration of the assessment will take approximately 10-15 minutes to complete. Please complete the assessment in a single sitting with minimal distractions/disruptions.
    ● Results are usually available within 24 hours, and comes with a detailed analysis of scoring according to the four subscales: 1) Social Relatedness Problems 2) Circumscribed Interests 3) Language 4) Sensory 5) Motor

  • What happens after the Autism Assessment, and what support or interventions are recommended?

    Following the assessment, your report will be ready in 24 hours and will be sent to you. If a diagnosis of Autism is evident from the report, our team strongly recommends looking into strategies to help enhance one’s quality of life including:
    ● Behavioural therapies with a Psychologist
    ●  Speech and language therapy
    ● Occupational therapy
    ● Educational support (if intending to pursue further studies)

Genetic Carrier Screening FAQ

  • What is Genetic carrier screening

    Genetic carrier screening gives patients information regarding their chances of having a child with a genetic condition like cystic fibrosis (CF), fragile X syndrome (FXS) or spinal muscular atrophy (SMA)

  • Why should I consider Genetic carrier screening?

    This genetic screening test looks for mutations causing three common genetic conditions: cystic fibrosis, spinal muscular atrophy and fragile X syndrome. Around 5% of people in Australia will carry a mutation for one of these conditions. One in 240 couples will both be carriers. These couples are at risk of having an affected child with reduced life expectancy.

  • How much does it cost?

    If you have not had genetic carrier screening done before, the test is fully medicare rebatable with no out of pocket fees with your local pathology centre. *Medicare criteria applies. The test for each condition is covered by Medicare ONCE in an individual’s lifetime.

  • Can my partner be tested at the same time?


    ● Partner testing will not be covered by Medicare if it occurs before or at the same time as testing of the woman and will incur an out-of-pocket cost of approximately $350 (depending on the individual pathology collection centre).
    ● Carrier screening for cystic fibrosis (CF), spinal muscular atrophy (SMA), and fragile X syndrome (FXS) is bulk-billable for women who are pregnant or planning pregnancy.
    ●  If you are found to be a carrier for CF or SMA, your partner can then be tested for that specific condition to determine your risk as a couple having a child with CF or SMA.

  • How do I get tested?


    ● Genetic carrier screening involves getting a simple blood test at your local Pathology collection centre.
    ● We recommend that the female partner get tested first, followed by the male partner if required for cystic fibrosis or spinal muscular atrophy.

  • When should I get tested?

    The best time to have carrier testing is before pregnancy, if possible. This gives you the widest range of reproductive choices and allows more time to make important decisions. However, testing can still be performed during pregnancy, ideally before 12 weeks.

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